Winning Back Bookings From the OTAs

These outcomes reflect industry benchmarks based on typical results from businesses using our automation systems. Individual results may vary.

The Challenge

A boutique hotel takes most of its bookings through OTAs and pays commission on each one. Rates and availability are updated by hand across several platforms, so overbooking is a constant risk during the season. Pre-arrival guest messages are written personally by the owner or duty manager, which takes hours a week. Because the booking happens on the OTA, the hotel never owns the guest relationship.

Our Solution

We build a direct booking engine on the hotel's own site with rate parity and a reason for the guest to book direct. A channel manager keeps availability synced across Booking.com, Airbnb and Agoda so the same room is never sold twice. Pre-arrival sequences run automatically over WhatsApp, and an AI concierge answers guest questions around the clock, in the languages your guests actually use.

Typical Outcomes

Guests given a reason to book direct instead of through an OTA

Availability synced automatically across every channel

Pre-arrival messages sent without anyone writing them

Guest questions answered 24/7, including overnight enquiries from other time zones

The hotel owns the guest relationship and the contact details